Effective Date: 6/1/2025

At Sonic Bloom, we are committed to protecting the privacy of our clients, their customers, and visitors to our website.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our AI voice assistant services or visit our website.

By engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect information in the following ways:

1.1 Information You Provide Directly
When you:

Sign up for our AI voice assistant services

Create an account or subscribe to our newsletter

Contact us for support or request a demo

Provide billing or payment information

This information may include:

Name, business name, email address, phone number

Payment details (e.g., credit/debit card information)

Service preferences and account settings

1.2 Information Collected Through Service Use
When you use our AI voice assistant, we may collect:

Audio recordings, transcriptions, and interaction logs

Caller ID and related metadata (time, date, duration of calls)

Customer information that you input into our system (which may include personal data of your customers)

1.3 Automatic Data Collection
We may use cookies, analytics tools, and similar technologies to collect:

Browser type, device type, IP address

Usage patterns and activity within our platform

2. How We Use Your Information

We use the information we collect to:

Deliver and maintain our AI voice assistant services

Customize responses and improve the accuracy of AI interactions

Process payments and manage your account

Provide customer support and troubleshoot technical issues

Communicate important updates, policy changes, or new features

Generate anonymized usage reports for internal improvement

Comply with legal and regulatory obligations

We do not sell your personal data.

3. Data Related to Your Customers

When you use our AI voice assistant to interact with your customers, we process the data only on your behalf as a service provider. You retain control over that data, and we will only use it as necessary to provide and improve our services, in compliance with applicable privacy laws such as GDPR or CCPA (where applicable).

4. Cookies and Tracking Technologies

Our website and services use cookies to:

Enable secure login

Personalize your user experience

Track service usage for analytics purposes

You may disable cookies in your browser settings, but this may limit some service features.

5. Sharing Your Information

We may share your information only in the following situations:

Service Providers: With trusted third-party vendors who help us operate our platform (e.g., cloud hosting, payment processing)

Legal Compliance: When required by law, subpoena, or court order

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner

We never share your audio recordings or customer interaction data with advertisers.

6. Data Storage and Security

Your information is stored on secure servers and may be processed outside your country of residence, including in the United States. We use encryption, access controls, and other safeguards to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

Access the data we hold about you

Request corrections or deletion

Object to certain processing activities

Withdraw consent (where applicable)

To exercise these rights, contact us at hi@sonicbloomstrategies.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: [email protected]